Please review the following articles:

• To Use This Function You Need To Be Online
• Product player error, Script error; Do you want to continue?
• Upgrade vs. Update
• Firewall Settings for Submitting Scores
• Firewall Settings for Software Use
• Grade Changes and Missing Grades
• Passcode directions for term access
• The course software is not connecting to the Faulkner services through the internet.
• Working with a Firewall and Virus Software
• Virus, Spyware, Adware, Trojans, Hijackers, Dialers, Keyloggers - Detection, Prevention, Removal
• Login Window Disappears to a Black Screen or Monitor Displays Frequency Over Range
• Web conferencing or multimedia streaming software stops responding after installing Norton AntiVirus
• Software Window Disappears
• Resubmitting Scores
• Clearing Cookies
• Creating a New Computer Account for Macintosh

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