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After installing Norton AntiVirus, when you start a software
program that uses multicasting technology, the program stops
responding. You may also see an error message that the program could
not connect to the network.
Solution:
There is a known issue where Multicast traffic may be dropped
because of a conflict with Internet Worm Protection.
If you are experiencing this problem, try to create rule for the
application that is generating the traffic.
To create a rule for the application that is generating the
traffic
- Start Norton AntiVirus. If Norton AntiVirus is installed as
part of Norton SystemWorks or Norton Internet Security, then strt
that program.
- Click Options.
- If you see a menu, click Norton AntiVirus .
- In the left pane, click Internet Worm Protection.
- In the right pane, under "How to customize your settings,"
click Program Control.
- Click Add.
- Browse to th application file (usually a .exe file) for the
program that is having the problem. Select the file, and click
Open.
- In the drop-down menu under "What do you want to do?" choose
Manually configure Internet Access, and click OK.
- Click Permit Next.
- Click Any Computer, and then click Next.
- Click UDP.
- At the next three dialog boxes, click Next.
- Click Finish.
Close all programs and restart the computer. If you still
experience the problem, close all programs and restart the computer.
After Windows restarts, connect to the Internet. Then wait about ten
minutes, and run the software again. If this does not fix the
problem, then go on to the next section.
The Symantec AutoFix Tool
The AutoFix Tool is a diagnostic utility that you can donload and
run on your computer to assist in finding and helping to correct
common support issues with Symantec products. The utility is a
Windows program that uses ActiveX technology to integrate with the
Support Web site. Symantec product information foud by the utility is
sent securely to Symantec for analysis. No personal information is
ever accessed. This utility is read-only and no part of your system
can be altered by it.
This process uses Secure Socket Layer (SSL) encryption to transmit
the colleted product information data. SSL uses a private key to
encrypt data transferred over the SSL connection. You can verify that
your transmission is secure by looking for a closed padlock icon in
the bottom bar of your browser window or by verifying that th address
of the displayed page begins with https. | 
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