Email

A well thought out email would help to solve your problem quickly.

Many technical support problems take days to resolve, because of lack of proper communication in the initial email.

When Emailing Technical Support

If you must use email for technical support make sure to include the following information.

1. Explain the problem in full detail.
2. Describe the different ways to cause the problem.
3. List your computer information and operating system.
4. Note any changes you have made to the software or your computer.
5. Give a contact phone number with a time to call, so if there is still a question it can be answered right away.

A well formatted email using steps such as these will help to resolve your situation quickly. Use this type of format when contacting anyone on the Internet for technical support and your time will be much more productive.

Important

If you use "spam blocking" software to screen email (including software requiring a reply to an automated email for verification), it is your responsibility to add our email address / domain (including the domain faulknermedia.com, which we sometimes use) to your approved sender list. Otherwise, you risk not receiving the reply to your question.

Technical Support

Providing technical support is often a challenge to software vendors.

Very often, the problems that arise are out of the control of both computer users and software vendors, yet fixing these problems can be expensive and time-consuming. Computer failures, viruses, technological advances and other situations can require reconfiguring applications for a new computer or even just reinstallation of software on the same computer. Faulkner Media devotes significant resources to its in-house full-time technical support staff. Unlike many companies, we do not charge per incident or per hour. We take pride in the fact that when you contact Faulkner Press with a problem you receive the personal help of our friendly, expert technical support staff.

Support form

Important

If you use "spam blocking" software to screen email (including software requiring a reply to an automated email for verification), it is your responsibility to add our email address / domain (including the domain faulknermedia.com, which we sometimes use) to your approved sender list. Otherwise, you risk not receiving the reply to your question.

We would be happy to help you. A well thought out email would help to solve your problem quickly. Please read the instructions to the left prior to contacting us. After you have composed your request, email us or send us a quick note below:

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